Terms & Conditions

Your use of this website constitutes acceptance of the following terms and conditions:

Copyright

All products available from this website are subject to copyright protection. You may not share or redistribute such products by any means without written authorisation from the copyright holder. Any breaches of copyright by you, including but not limited to unauthorised sharing or distribution, may result in termination of your account and prosecution to the fullest extent of the law.

Payments

Payment is due in full (including delivery charges where applicable) for all items ordered from this site prior to dispatch.

Electronic payments are handled on our behalf by PayPalTM, the market leader in online payments, and will be charged at the time you place your order.

Orders paid by cheque will not be dispatched until the cheque has cleared.

Pricing

All prices are set in Pounds Sterling (GBP). Although we may quote equivalent prices in your own currency, such alternate prices are for your convenience and should be treated as a guide only. The actual price you pay may vary slightly as the actual currency conversion is done by our payment partner. In addition, exchange rates fluctuate constantly according to market conditions.

We reserve the right to vary our prices from time to time and will not be obliged to honour any price that is no longer applicable, unless so agreed in writing.

Dispatch

We endeavour to dispatch all orders the next working day after we receive your order. If there is likely to be a significant delay to this, we will contact you.

Returns and Refunds

We want you to be delighted with all items you purchase from us, which is why we offer a seven day unconditional money back guarantee (note that due to their nature, this does not apply to digital products). If, after receiving your order, it is not what you expected, please contact us to arrange a return within seven working days.

All items should be securely packaged and returned to us at 6 Lynton Way, Newcastle upon Tyne, NE5 3TN, United Kingdom. For your protection, we recommend that you use a recorded-delivery service. Please note that you have a statutory duty to take reasonable care of the goods while in your possession.

You will be liable to pay for the cost of returning goods to us, unless they are found to be faulty or were delivered to you in error.

Thank you for shopping at Crafty Publishing!